COVID-19 Clinical Resources

Sections: Updated December 27, 2021

Provider & Patient Help & Information

*Subject to change based on demand

HHP Central Support
(808) 462-5104

Hours of Operation: Monday to Friday | 8:00AM-4:00PM*
For Providers: Expanded services to include answering provider questions regarding COVID-19. Click here for more information about Hawaii Health Partners Central Support services.

How to request support:

  1. Call (808) 462-5104
  2. Clinical Support Request via EPIC
    Submit via EPIC, select "Network Access" as your "Reason for Referral"
    • Type out question(s)


HPH COVID-19 Virtual Clinic: Video and Phone Visits | (808) 462-5430

Hours of Operation: Daily | 10:00AM-6:00PM*

  • For Kauai (press 3)
  • For Providers - COVID-19 Test Status Update (press 1)
  • For Providers - if you would like to refer a patient with a positive COVID-19 test result (press 5)
  • For Patients - general information (press 2)
  • For Patients - if you are patient with a positive COVID-19 test result (press 5)
  • For a Respiratory Evaluation Clinic (press 4)

The Hawaii Pacific Health (HPH) COVID-19 Virtual Clinic for video and phone visits is open for our patients and the public. The purpose of the Virtual Clinic is to address patients with signs and symptoms of COVID-19 who are well enough to be seen without coming to the office and others who have concerns about COVID-19 exposure.

Patients will initially speak to a Registered Nurse, and if appropriate, the clinic will offer video and phone visits with a provider. The virtual team will recommend and facilitate pathways for care and order COVID-19 tests when clinically appropriate. HPH physicians, advance practice providers and registered nurses will staff the clinic. 


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Clinical/Workflow Algorithms

Updated January 7, 2022


For Kapi‘olani Medical Center for Women & Children

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Specimen Collection

Updated August 5

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Ambulatory COVID-19 Monitoring Program

Updated Sept. 30, 2022

Hawai‘i Health Partners Sunsetting COVID-19 Virtual Monitoring Program

Due to low referral volumes and the continued decline of Hawai‘i’s daily COVID-19 cases, the COVID-19 Virtual Monitoring Program provided by Hawai‘i Health Partners will end on Friday, Sept. 30.

The program provided support for primary care physicians in monitoring patients with COVID-19 on an outpatient basis during their illness and throughout their recovery, including ensuring they got access to emergency care if their symptoms worsened. This included home oxygen therapy titration for hospital discharges and daily calls to patients to monitor symptoms and pulse oxygenation. Over the course of the pandemic, more than 1,000 patients were monitored through the program.

Moving forward, patients with COVID-19 concerns should contact their primary care physician directly. Patients who do not have a primary care physician can call Straub Virtual Urgent Care, which is available daily from 8 a.m. to 8 p.m. at 808-824-5237.

HHP primary care physicians who have concerns about a patient with COVID-19 may also call HHP’s Complex Care Services program for additional assistance at 808-462-5430.

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PPE Guidelines

Updated December 7


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 PPE Donning and Doffing

Updated Nov 24


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PPE Cleaning and Conservation

Updated Jan 19


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COVID-19 Therapeutics

Updated January 19, 2022


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COVID-19 Advance Care Planning

Updated April 6


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Additional Resources (HHP/State/National/CDC)

Updated February 11

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Provider Well-being

Updated April 9

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