| Telephone Encounters | Video Visits | |
| Billing | Resources | |
| E-Referrals | Epic Video Client | |
Last updated August 13
Last Updated April 7
E-Visit Training Materials
E-Visit Reporting Workbench Guide for Clinic Managers
Patient-facing portion of E-Visits
Resources
Last Updated April 7
Scheduled Telephone Visit Overview
Scheduled Telephone Visit PSR.MA Initiation Workflow
Scheduled Telephone Visit Provider Workflow
Last Updated April 16
Health Advantage Connect - Video Visit Requests & Training Materials
Hawaii Pacific Health is please to announce that we will be able to grant providers temporary, free access to the expanded 'Clinic' version of Doxy.me
Click here to submit your request for Health Advantage Connect (HAC) Doxy.me License
Training materials for the HAC.doxy.me workflow are available below:
Tips, Tricks and Troubleshooting
How to do Peer-to-Peer Consults using Doxy.me [April 7]
How to Enable Text and Email Notifications for Video Visits [April 7]
How to Add an Interpreter to a Video Visit [April 16]
Getting Started on Doxy.me - Common Troubleshooting Step [April 7]
Video Visit Troubleshooting [April 7]
Resources
Last Updated April 7
Epic Update - E-Visit Charging
TeleHealth Billing Quick Reference Guide
Telehealth Billing - Full Guidelines
Hawaii Pacific Health Telemedicine Coding and Billing Payer Matrix
Last Updated April 7
Hawaii Pacific Health is please to announce that we will be able to grant providers temporary, free access to the expanded 'Clinic' version of Doxy.me
Click here to submit your request for Health Advantage Connect (HAC) Doxy.me License
Training materials for the HAC.doxy.me workflow are available below:
Have a need for E-Visits? Submit your request here.
Last Updated August 13
An Epic functionality to facilitate communication between referring and consulting providers. Effective 07/26/2020, the current E-Consult process will be deactivated.* The new process, "E-Referrals," will be rolled out in phases**
| Phase 1 Specialties | |
|---|---|
| Neurology | Pediatric Gastroenterology |
| Oncology | Pediatric General Surgery |
| Pediatric Orthopedic Surgery | Pediatric Urology |
| Pediatric Sports Medicine |
*E-Consult requests that were already submitted can still be completed by consulting providers.
**Other phases/specialties to follow. Please continue to refer to this section, the daily COVID-19 Bulletin, and HPH eConect for further details.
E-Referral Introduction
Training Materials
All
Clinical Staff
Requesting Physicians
Consulting Physicians
Clinic Managers