COVID-19

Telehealth

E-Visits, Telephone Encounters, Video Visits

Sections:

E-Visits

Telephone Encounters Video Visits
Billing

Health Advantage Connect Providers

Resources
E-Referrals Epic Video Client  
     

 

 

 

 

 

Last updated August 13


E-Visits

Last Updated April 7

E-Visit Training Materials

Quick Start Guide E-Visits

E-Visit Reporting Workbench Guide for Clinic Managers

E-Visit Charging

Patient-facing portion of E-Visits

 

Resources

 

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Telephone Encounters

Last Updated April 7

Scheduled Telephone Visit Overview

Scheduled Telephone Visit PSR.MA Initiation Workflow

Scheduled Telephone Visit Provider Workflow

 

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Video Visits

Last Updated April 16

Health Advantage Connect - Video Visit Requests & Training Materials

Hawaii Pacific Health is please to announce that we will be able to grant providers temporary, free access to the expanded 'Clinic' version of Doxy.me

Click here to submit your request for Health Advantage Connect (HAC) Doxy.me License

Training materials for the HAC.doxy.me workflow are available below:

 

Tips, Tricks and Troubleshooting

  • Tip for Pediatric Providers: MyChart proxy is now available for patients aged 14-17 for telehealth encounters
  • Tip: If your patient has an outstanding balance in MyChart, they have the option to proceed with a visit (click here for screenshot)

How to do Peer-to-Peer Consults using Doxy.me [April 7]

How to Enable Text and Email Notifications for Video Visits [April 7]

How to Add an Interpreter to a Video Visit [April 16]

Helpful AV Tip [April 7]

Getting Started on Doxy.me - Common Troubleshooting Step [April 7]

Video Visit Troubleshooting [April 7]

 

Resources

 

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Billing

Last Updated April 7

Epic Update - E-Visit Charging 

TeleHealth Billing Quick Reference Guide

Telehealth Billing - Full Guidelines 

Hawaii Pacific Health Telemedicine Coding and Billing Payer Matrix

 

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Health Advantage Connect Providers

Last Updated April 7

Hawaii Pacific Health is please to announce that we will be able to grant providers temporary, free access to the expanded 'Clinic' version of Doxy.me

Click here to submit your request for Health Advantage Connect (HAC) Doxy.me License

Training materials for the HAC.doxy.me workflow are available below:


Have a need for E-Visits? Submit your request here.

 

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E-Referrals

Last Updated August 13

An Epic functionality to facilitate communication between referring and consulting providers. Effective 07/26/2020, the current E-Consult process will be deactivated.* The new process, "E-Referrals," will be rolled out in phases**

Phase 1 Specialties
Neurology Pediatric Gastroenterology
Oncology Pediatric General Surgery
Pediatric Orthopedic Surgery Pediatric Urology
Pediatric Sports Medicine  


*E-Consult requests that were already submitted can still be completed by consulting providers.

**Other phases/specialties to follow. Please continue to refer to this section, the daily COVID-19 Bulletin, and HPH eConect for further details.

E-Referral Introduction

Training Materials

All

  • NEW! Reporting available to review the status of an E-Referral. Click here to learn more.

Clinical Staff

Requesting Physicians

Consulting Physicians

Clinic Managers

 

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Resources

 

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