Staff
Population Health Services
Population Health Services comprises a comprehensive set of services that support successful participation in the HMSA Payment Transformation for provider members. These services are designed to help physicians maximize their quality performance within the PCMH model, support collaboration across practices and specialties, maintenance of data integrity in health information exchange technology, and facilitating between HMSA and HHP providers.
Contact them for assistance and/or questions about:
- Clinic workflow and patient outreach optimization
- Patient outreach campaigns
- Requests for reconsideration (R4Rs) related to HMSA quality measures
- Coreo support and training
- Health maintenance alerts and HHP dashboard training
 Eleanor Naone, NCMA | Population Health Manager Ph: (808) 535-0972 Eleanor.Naone@hawaiihealthpartners.org |
 Aileen Crisostomo, NCMA | Health Practice Liaison, Team Lead |
 Christopher Chow | Health Practice Liaison |
|
 Jenny Faith Ganibe | Health Practice Liaison Ph: (808) 522-4583 Jennyfaith.Ganibe@hawaiihealthpartners.org |
 Laura Lu | Health Practice Liaison Ph: (808) 535-0971 Laura.Lu@hawaiihealthpartners.org |
 Kalika Missler, CMA | Health Practice Liaison, Hawai'i (Big Island) Ph: (808) 498-4478 Kalika.Missler@hawaiihealthpartners.org |
 Leticia Ruiz, CMA | Health Practice Liaison, Kaua'i Ph: (808) 246-2957 Leticia.Ruiz@hawaiihealthpartners.org |
 Melisse Camelo, CMA | Health Practice Liaison, Kaua'i Ph: (808) 632-2813 Melisse.Camelo@hawaiihealthpartners.org |
ACO Analytics
ACO Analytics compiles and produces accurate data, analysis and reporting to support the business and clinical management of Hawai‘i Health Partners’ attributed patient population.
Contact them for assistance and/or questions about:
- Population health data analytics and report distribution
- Support for contracts, programs, initiatives and patient outreach through data processing and analysis
- Identifying trends, opportunities, gaps in care and high-risk/high-cost patient populations
 Lisa Jones, MBA | Population Analytics Manager |
 Brian Lincoln | Analyst |
 Jana Koerte | Senior Analyst |
 Clementine Tran Tang | Analyst |
Managed Care Services
Managed Care Services provides referral management for HMSA patients, directs appropriate care coordination of patients, and serves as a resource guide for providers and clinic staff.
Contact them for assistance and/or questions about:
- Referral authorization requests for out-of-network services
- Resource support for health plan guidelines, benefits and restrictions
- Navigating in-network providers and facilities
 Laura Pladson, RN, BSN | Manager, Utilization Management |
Georden Hirai | Managed Care Supervisor
Ph: (808) 535-7263 Fax: (808) 535-7265
Georden.Hirai@hawaiihealthpartners.org |
 David Ramirez | Managed Care Specialist Ph: (808) 535-7260 |
|
| Yolanda Raphael | Managed Care Specialist Ph: (808) 535-7260 Fax: (808) 535-7265 Yolanda.Raphael@hawaiihealthpartners.org |
Project Management
Administration
 Dana Peros | Quality Coordinator Ph: (808) 522-3490
Dana.Peros@hawaiihealthpartners.org |
 Valerie Sonoda | Network Coordinator Ph: (808) 522-4440 Valerie.Sonoda@hawaiihealthpartners.org |
|
 Valerie "Kalani" Mejia | Provider Network Specialist Ph: (808) 522-3832 Valerie.Mejia@hawaiihealthpartners.org |
|
Complex Care
Complex Care Services are designed for high risk patients with chronic medical conditions; to coordinate the best care possible for patients and to achieve the best outcomes. The care team works closely with patients and their caregiver, and assists with the coordination of care, medication, health education, and accessing community resources.
Contact them for assistance and/or questions about:
- Care coordination for patients who utilize the ER often, have frequent hospitalizations and have multiple chronic medical or social conditions
- Augmenting care coordination for high-need, high-cost patients
- Patient/Caregiver engagement with face-to-face visits to assist in promoting greater understanding and control of health risks and conditions
 Geldilyn Ebbay, RN, BSN | Complex Care Supervisor Ph: (808) 535-0981 Geldilyn.Ebbay@hawaiihealthpartners.org |
 Julie Aurio, RN | Complex Care Nurse Ph: (808) 535-0970 Julie.Aurio@hawaiihealthpartners.org |
 Airleen Lucero, CHW | Community Health Worker Ph: (808) 535-0975 Airleen.Lucero@hawaiihealthpartners.org |
|
 Lohelani Nabeshima, CHW | Community Health Worker Ph: (808) 246-2959 Lohelani.Nabeshima@hawaiihealthpartners.org |
|
