Staff
Population Health Services
Population Health Outreach comprises a comprehensive set of services that support successful participation in the HMSA Payment Transformation for our member physicians. These services are designed to help physicians maximize their quality performance , support the PCMH model, create positive relationships with physician practices, encourage shared learning across practices and specialties, maintain data integrity in Cozeva, and understand and address the HMSA quality needs of physician members.
Contact them for assistance and/or questions about:
- Clinic workflow and patient outreach optimization
- Patient outreach campaigns
- Requests for reconsideration (R4Rs) related to HMSA quality measures
- Cozeva support and training
- Health maintenance alerts and HHP dashboard training
 Aileen Crisostomo, Care Coordinator Ph: (808) 522-4582
Aileen.Crisostomos@hawaiihealthpartners.org |
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 Brian McClendon, Care Coordinator Ph: (808) 522-4544
Brian.McClendon@hawaiihealthpartners.org |
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 Victora Gualdarama, Care Coordinator Ph: (808) 535-0971
Victora.Gualdarama@straub.net |
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 Richie Valentin, Care Coordinator Ph: (808) 522-4525
Richie.Valentin@straub.net |
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 Lerma Catiggay, Care Coordinator, Kaua'i Ph: (808) 246-2957
Lerma.Catiggay@hawaiihealthpartners.org |
ACO Analytics
ACO Analytics compiles and produces accurate data, analysis and reporting to support the business and clinical management of Hawai‘i Health Partners’ attributed patient population.
Contact them for assistance and/or questions about:
- Population health data analytics and report distribution
- Support for contracts, programs, initiatives and patient outreach through data processing and analysis
- Identifying trends, opportunities, gaps in care and high-risk/high-cost patient populations
 Melanie Nordgran, Supervisor ACO Analytics Management Ph: (808) 522-4130 Melanie.Nordgran@hawaiihealthpartners.org |
 Clementine Tran Tang, Analyst Ph: (808) 522-3100
Clementine.Trantang@hawaiihealthpartners.org |
Managed Care Services
Managed Care Services provides referral management for HMSA patients, directs appropriate care coordination of patients, and serves as a resource guide for providers and clinic staff.
Contact them for assistance and/or questions about:
- Referral authorization requests for out-of-network services
- Resource support for health plan guidelines, benefits and restrictions
- Navigating in-network providers and facilities
 Martie Tibayan, RN, Manager (HMO and health center referral management) Ph: (808) 535-7262 Fax: (808) 535-7265
Martie.Tibayan@hawaiihealthpartners.org |
 Georden Hirai, Specialist Ph: (808) 535-7263 |
 Charlotte Hakikawa Ph: (808) 535-7261 Charlotte.Hakikawa@hawaiihealthpartners.org |
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Clinical Project Management
 Sally Belles, MBA-HCM, RDN, CDE, Project Manager Ph: (808) 522-3490 Sally.Belles@hawaiihealthpartners.org |
 Barry Major, MBA, Project Manager Ph: (808) 522-3340 Barry.Major@hawaiihealthpartners.org |
 Zeyana Saad-Jube, PhD, MPH, Project Manager Ph: (808) 535-0965 Zeyana.Saad-Jube@hawaiihealthpartners.org |
Administration
 Jeruzel Gonzales, Network Coordinator Ph: (808) 522-4557 Jeruzel.Gonzales@hawaiihealthpartners.org |
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Complex Care
Complex Care Services are designed for high risk patients with chronic medical conditions; to coordinate the best care possible for patients and to achieve the best outcomes. The care team works closely with patients and their caregiver, and assists with the coordination of care, medication, health education, and accessing community resources.
Contact them for assistance and/or questions about:
- Care coordination for patients who utilize the ER often, have frequent hospitalizations and have multiple chronic medical or social conditions
- Augmenting care coordination for high-need, high-cost patients
- Patient/Caregiver engagement with face-to-face visits to assist in promoting greater understanding and control of health risks and conditions
 Geldilyn Ebbay, RN, BSN, Care Manager Ph: (808) 535-0981 Geldilyn.Ebbay@hawaiihealthpartners.org |
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 Ryan Yamane, LSW, Social Worker Ph: (808) 535-0969
Ryan.Yamane@hawaiihealthpartners.org |
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 Meinard Agraan, RN, BSN, Care Coordinator Ph: (808) 535-0977
Meinard.Agraan@hawaiihealthpartners.org |
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HealthAdvantage CONNECT
HealthAdvantage CONNECT is an integrated, provider-based EHR and practice management system that provides seamless integration between registration, scheduling, clinical documentation and billing, as well as access to clinical quality programs, including integrated chronic disease registries and best-practice reminders for preventive care. A dedicated HealthAdvantage CONNECT team provides implementation services, practice support and training.
 Anna Smolentzov, Business System Analyst Ph: (808) 522-4386 |
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