About HHP


Population Health Services

Population Health Services comprises a comprehensive set of services that support successful participation in the HMSA Payment Transformation for provider members. These services are designed to help physicians maximize their quality performance within the PCMH model, support collaboration across practices and specialties, maintenance of data integrity in health information exchange technology, and facilitating between HMSA and HHP providers.

Contact them for assistance and/or questions about:

  • Clinic workflow and patient outreach optimization
  • Patient outreach campaigns
  • Requests for reconsideration (R4Rs) related to HMSA quality measures
  • Coreo support and training
  • Health maintenance alerts and HHP dashboard training

Eleanor Naone, NCMA | Population Health Manager 
Ph: (808) 535-0972
Aileen Crisostomo, NCMA | Population Health Supervisor 

Laura Lu | Health Practice Liaison
Ph: (808) 535-0971 
Winston Ng | Health Practice Liaison
Ph: (808) 522-4544
Damara Vacher-Weill | Health Practice Liaison
Ph: (808) 522-4557 
Kalika Missler, CMA | Health Practice Liaison, Hawai'i (Big Island)
Ph: (808) 498-4478 
Sunnie Candido | Health Practice Liaison, Kaua'i
Ph: (808) 246-2956 
Leticia Ruiz, CMA | Health Practice Liaison, Kaua'i
Ph: (808) 246-2957 


ACO Analytics

ACO Analytics compiles and produces accurate data, analysis and reporting to support the business and clinical management of Hawai‘i Health Partners’ attributed patient population.

Contact them for assistance and/or questions about:

  • Population health data analytics and report distribution
  • Support for contracts, programs, initiatives and patient outreach through data processing and analysis
  • Identifying trends, opportunities, gaps in care and high-risk/high-cost patient populations
Lisa Jones, MBA | Population Analytics Manager

Ann Takenaka, MBA, BBA, MIS | Senior Analyst

Brian Lincoln, BS | Analyst

Clementine Tran Tang | Analyst


Managed Care Services

Managed Care Services provides referral management for HMSA patients, directs appropriate care coordination of patients, and serves as a resource guide for providers and clinic staff.

Contact them for assistance and/or questions about:

  • Referral authorization requests for out-of-network services
  • Resource support for health plan guidelines, benefits and restrictions
  • Navigating in-network providers and facilities

Laura Pladson, RN, BSN | Manager, Utilization Management
and Managed Care Services
Ph: (808) 535-0980
Georden Hirai | Managed Care Supervisor
Ph: (808) 535-7263

David Ramirez | Managed Care Specialist
Ph: (808) 535-7260

Charlotte Hakikawa | Managed Care Specialist
Ph: (808) 535-7260
Fax: (808) 535-7265

Yolanda Raphael | Managed Care Specialist
Ph: (808) 535-7260
Fax: (808) 535-7265



Jennifer Tachino | Administrative Assistant

Dana Peros | Quality Coordinator

Complex Care

Complex Care Services are designed for high risk patients with chronic medical conditions; to coordinate the best care possible for patients and to achieve the best outcomes. The care team works closely with patients and their caregiver, and assists with the coordination of care, medication, health education, and accessing community resources.

Contact them for assistance and/or questions about:

  • Care coordination for patients who utilize the ER often, have frequent hospitalizations and have multiple chronic medical or social conditions
  • Augmenting care coordination for high-need, high-cost patients
  • Patient/Caregiver engagement with face-to-face visits to assist in promoting greater understanding and control of health risks and conditions

Geldilyn Ebbay, RN, BSN | Complex Care Supervisor
Ph: (808) 535-0981
Jenny Andres, RN | Care Manager
Ph: (808) 535-0982

Joanne Watanabe, RN | Care Manager
Ph: (808) 522-3744

Ruthie Diaz, MSW | Care Coordinator
Ph: (808) 522-4121
Kiana Carson, CHW | Community Health Worker
Ph: (808) 535-7262

Tanya Higa, CHW | Community Health Worker
Ph: (808) 535-0977 

Airleen Lucero, CHW | Community Health Worker
Ph: (808) 535-0975 

Rayna Pia-Sakahara, RN, BSN | Care Manager, Kaua'i
Ph: (808) 246-2958


Nancy Visitacion, RN, MSN, CDCES | Care Manager, Kaua'i
Ph: (808) 246-1307

Lohelani Nabeshima, CHW | Community Health Worker, Kaua'i
Ph: (808) 246-2959