About HHP


Population Health Services

Population Health Outreach comprises a comprehensive set of services that support successful participation in the HMSA Payment Transformation for our member physicians. These services are designed to help physicians maximize their quality performance , support the PCMH model, create positive relationships with physician practices, encourage shared learning across practices and specialties, maintain data integrity in Cozeva, and understand and address the HMSA quality needs of physician members.

Contact them for assistance and/or questions about:

  • Clinic workflow and patient outreach optimization
  • Patient outreach campaigns
  • Requests for reconsideration (R4Rs) related to HMSA quality measures
  • Cozeva support and training
  • Health maintenance alerts and HHP dashboard training


Eleanor Naone, Manager 
Ph: (808) 535-0972

Aileen Crisostomo, Health Practice Liaison

Kelson Oshiro, Health Practice Liaison
Ph: (808) 535-0967

Brian McClendon, Health Practice Liaison

Stephanie Nobriga, Health Practice Liaison
Ph: (808) 522-4583

Ashley Jardin, Health Practice Liaison
Ph: (808) 535-0971

Hazel Madueno, Health Practice Liaison
Ph: (808) 535-0976

Richie Valentin, Health Practice Liaison
Ph: (808) 522-4524 

Apple Joy Yadao, BA, Health Practice Liaison
Ph: (808) 535-0979 

Danica C. Iglesias, MSW, Health Practice Liaison

Kalika Kealoha, MA, Health Practice Liaison, Hawai'i (Big Island)
Ph: (808) 329-9744 

Leticia Ruiz, Health Practice Liaison, Kaua'i
Ph: (808) 246-2957

Lerma Catiggay, Health Practice Liaison, Kaua'i


ACO Analytics

ACO Analytics compiles and produces accurate data, analysis and reporting to support the business and clinical management of Hawai‘i Health Partners’ attributed patient population.

Contact them for assistance and/or questions about:

  • Population health data analytics and report distribution
  • Support for contracts, programs, initiatives and patient outreach through data processing and analysis
  • Identifying trends, opportunities, gaps in care and high-risk/high-cost patient populations


Tyler Barnett, MHSA, Supervisor
Ph: (808) 535-0966 
Clementine Tran Tang, Analyst
Annemarie Wendicke, Senior Analyst
Ph: (808) 522-4281


Managed Care Services

Managed Care Services provides referral management for HMSA patients, directs appropriate care coordination of patients, and serves as a resource guide for providers and clinic staff.

Contact them for assistance and/or questions about:

  • Referral authorization requests for out-of-network services
  • Resource support for health plan guidelines, benefits and restrictions
  • Navigating in-network providers and facilities


Martie Tibayan, RN, Manager
Network/Referral Management
Ph: (808) 535-7262

Georden Hirai, Supervisor
Ph: (808) 535-7263
Fax: (808) 535-7265


Rachelle Gallegos, Managed Care Specialist
Ph: (808) 535-7261

Charlotte Hakikawa, Managed Care Specialist
Ph: (808) 535-7261


Clinical Project Management

Janelle Papin, MHSA, Quality Coordinator
Ph: (808) 535-0965
Sally Belles, MBA-HCM, RDN, CDE, Project Manager
Ph: (808) 522-3490



Vanessa Sim, Manager, Provider Communications
Ph: (808) 522-3744

Jeruzel Gonzales, Network Coordinator
Ph: (808) 522-4557

Complex Care

Complex Care Services are designed for high risk patients with chronic medical conditions; to coordinate the best care possible for patients and to achieve the best outcomes. The care team works closely with patients and their caregiver, and assists with the coordination of care, medication, health education, and accessing community resources.

Contact them for assistance and/or questions about:

  • Care coordination for patients who utilize the ER often, have frequent hospitalizations and have multiple chronic medical or social conditions
  • Augmenting care coordination for high-need, high-cost patients
  • Patient/Caregiver engagement with face-to-face visits to assist in promoting greater understanding and control of health risks and conditions




Laura Pladson, RN, Manager
Ph: (808) 535-0980
Geldilyn Ebbay, RN, BSN, Case Manager
Ph: (808) 535-0981

Julie Van Poele, RN, BSN, Case Manager
Ph: (808) 535-0967

Julie Aurio, RN, BSN, Case Manager 
Ph: (808) 535-0970 


Airleen Lucero, CHW | Case Manager, Kaua'i
Ph: (808) 535-0975

Carrie Hermosura, RN, BSN, Case Manager, Kaua'i
Ph: (808) 246-2958 


Meinard Agraan, RN, BSN, Care Coordinator
Ph: (808) 535-0977

Erin Kuranishi | Care Coordinator
Ph: (808) 535-0982


Ryan Yamane, LSW, Social Worker
Ph: (808) 535-0969



HealthAdvantage CONNECT

HealthAdvantage CONNECT is an integrated, provider-based EHR and practice management system that provides seamless integration between registration, scheduling, clinical documentation and billing, as well as access to clinical quality programs, including integrated chronic disease registries and best-practice reminders for preventive care. A dedicated HealthAdvantage CONNECT team provides implementation services, practice support and training.