Staff
Population Health Services
Population Health Services comprises a comprehensive set of services that support successful participation in the HMSA Payment Transformation for provider members. These services are designed to help physicians maximize their quality performance within the PCMH model, support collaboration across practices and specialties, maintenance of data integrity in health information exchange technology, and facilitating between HMSA and HHP providers.
Contact them for assistance and/or questions about:
- Clinic workflow and patient outreach optimization
- Patient outreach campaigns
- Requests for reconsideration (R4Rs) related to HMSA quality measures
- Coreo support and training
- Health maintenance alerts and HHP dashboard training
 Eleanor Naone, NCMA | Population Health Manager Ph: (808) 535-0972 Eleanor.Naone@hawaiihealthpartners.org |
 Aileen Crisostomo, NCMA | Population Health Supervisor |
 Laura Lu | Health Practice Liaison Ph: (808) 535-0971 Laura.Lu@hawaiihealthpartners.org |
 Kalika Missler, CMA | Health Practice Liaison, Hawai'i (Big Island) Ph: (808) 498-4478 Kalika.Missler@hawaiihealthpartners.org |
 Leticia Ruiz, CMA | Health Practice Liaison, Kaua'i Ph: (808) 246-2957 Leticia.Ruiz@hawaiihealthpartners.org |
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ACO Analytics
ACO Analytics compiles and produces accurate data, analysis and reporting to support the business and clinical management of Hawai‘i Health Partners’ attributed patient population.
Contact them for assistance and/or questions about:
- Population health data analytics and report distribution
- Support for contracts, programs, initiatives and patient outreach through data processing and analysis
- Identifying trends, opportunities, gaps in care and high-risk/high-cost patient populations
 Lisa Jones, MBA | Population Analytics Manager |
 Ann Takenaka, MBA, BBA, MIS | Senior Analyst Ann.Takenaka@hawaiihealthpartners.org |
 Brian Lincoln, BS | Analyst Brian.Lincoln@hawaiihealthpartners.org |
 Clementine Tran Tang | Analyst Clementine.Trantang@hawaiihealthpartners.org |
Managed Care Services
Managed Care Services provides referral management for HMSA patients, directs appropriate care coordination of patients, and serves as a resource guide for providers and clinic staff.
Contact them for assistance and/or questions about:
- Referral authorization requests for out-of-network services
- Resource support for health plan guidelines, benefits and restrictions
- Navigating in-network providers and facilities
 Laura Pladson, RN, BSN | Manager, Utilization Management |
Georden Hirai | Managed Care Supervisor
Ph: (808) 535-7263 Fax: (808) 535-7265
Georden.Hirai@hawaiihealthpartners.org |
 David Ramirez | Managed Care Specialist Ph: (808) 535-7260 |
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 Yolanda Raphael | Managed Care Specialist Ph: (808) 535-7260 Fax: (808) 535-7265 Yolanda.Raphael@hawaiihealthpartners.org |
Administration
 Jennifer Tachino | Administrative Assistant Ph: (808) 522-2619
Jennifer.Tachino@hawaiihealthpartners.org |
 Mona Peralta | Administrative Secretary Ph: (808) 522-4440
Mona.Peralta@hawaiihealthpartners.org |
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 Dana Peros | Quality Coordinator Ph: (808) 522-3490
Dana.Peros@hawaiihealthpartners.org |
Complex Care
Complex Care Services are designed for high risk patients with chronic medical conditions; to coordinate the best care possible for patients and to achieve the best outcomes. The care team works closely with patients and their caregiver, and assists with the coordination of care, medication, health education, and accessing community resources.
Contact them for assistance and/or questions about:
- Care coordination for patients who utilize the ER often, have frequent hospitalizations and have multiple chronic medical or social conditions
- Augmenting care coordination for high-need, high-cost patients
- Patient/Caregiver engagement with face-to-face visits to assist in promoting greater understanding and control of health risks and conditions
 Geldilyn Ebbay, RN, BSN | Complex Care Supervisor Ph: (808) 535-0981 Geldilyn.Ebbay@hawaiihealthpartners.org |
 Jenny Andres, RN | Care Manager Ph: (808) 535-0982 Jenny.Andres@hawaiihealthpartners.org |
 Joanne Watanabe, RN | Care Manager Ph: (808) 522-3744 Joanne.Watanabe@hawaiihealthpartners.org |
 Tanya Higa, CHW | Community Health Worker Ph: (808) 535-0977 Tanya.Higa@hawaiihealthpartners.org |
 Airleen Lucero, CHW | Community Health Worker Ph: (808) 535-0975 Airleen.Lucero@hawaiihealthpartners.org |
 Rayna Pia-Sakahara, RN, BSN | Care Manager, Kaua'i Ph: (808) 246-2958 Rayna.Pia-Sakahara@hawaiihealthpartners.org |
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Nancy Visitacion, RN, MSN, CDCES | Care Manager, Kaua'i |
Lohelani Nabeshima, CHW | Community Health Worker, Kaua'i |
