Privacy Policy

Privacy Policy

Effective: May 5, 2016

Hawai’i Health Partners (“Hawai’i Health Partners”, “we,” “us,” “our”) is committed to letting you know how we will collect and use your personally identifiable information.  This privacy policy is applicable to all of Hawai’i Health Partners’ websites that link to this policy (the “Sites”).  We have established this Website Privacy Policy to let you know the kinds of information we may gather, why we gather your information, what we use your information for, when we might disclose your information, and how you can manage your information on our Sites. 

To learn about how Hawai’i Health Partners uses and discloses medical information it receives from participating healthcare providers, please visit Information about the Privacy of Your Medical Information.  To learn about your privacy rights when you receive services from any other healthcare provider that participates in Hawai’i Health Partners accountable care network, please visit the healthcare provider’s website or request a copy of that healthcare provider’s notice of privacy practices.

This Website Privacy Policy does not apply to information that you may submit to us offline, or to third-party websites and mobile applications that may be linked to on the Sites. We are not responsible for the actions and privacy policies of these third-party websites and applications.

By visiting our Sites, you are accepting the practices described in this Website Privacy Policy.  If you do not agree to the terms of this Website Privacy Policy, please do not use the Sites.  We reserve the right to modify the terms of this Website Privacy Policy from time to time without notice. Your continued use of our Sites following the posting of changes will mean you accept those changes. If you have any questions about this Website Privacy Policy, you should contact us by email at [email protected].

What Information About Me Is Collected and Stored?

We collect two basic types of information from you: (1) personally identifiable information (“PII”) and (2) non-personally identifiable information (“non-PII”).  PII is any information that you supply to us that can individually identify you.  PII includes, among other things, your name and contact information (e.g., email address, postal address, telephone number).  Non-PII includes information that does not personally identify you.  Non-PII includes, among other things, information about your use of the Sites, such as your IP address, device identifiers, general location information, and demographic data.

Personally Identifiable Information. As a general matter, you can browse the Sites without submitting your PII to us.  However, there are a number of circumstances in which you may supply us with your PII.  The following lists the most common ways in which we may collect your PII:

  •          Registration for an account or creating a profile
  •          Request for information or other assistance
  •          Sign up to receive e-mail offers or newsletters
  •          Any other place on the Sites where you knowingly volunteer information

Non-Personally Identifiable Information. As stated above, we also collect non-PII when users interact with the Sites.  Non-PII does not personally identify you.  Generally, we collect and store the following categories of non-PII:

  •          Device information used to access the Sites.  This may include IP address, unique device identifiers, browser type, browser language, and other information.
  •          Usage information about interaction with the Sites. This includes a history of the pages viewed or advertisements clicked on, or other information used to customize the Sites.
  •          Additional use data such as time and date of access, software crash reports, session identification number, and referring website addresses.
  •          Aggregate data regarding the use of the Sites.
  •          Demographic data such as age, gender, and five-digit ZIP code.
  •          User search terms and search results.

Collection of Information From Other Sources. We also may collect information about you that we may receive from other sources or from our offline interactions with you to, among other things, enable us to verify, update information contained in our records and to better customize Sites for you.

How Do We Use Your Information?

We use the information we learn from you to help us personalize and continually improve your experience on the Sites.  We may use your personally and non-personally identifiable information in the following ways:

General Uses. The following general uses:

  •          Provide content and our services
  •          Communicate about your account and send information about features and enhancements
  •          Communicate about changes to our policies
  •          Provide advertising including advertising based on users’ activity on the Sites or activity on third-party websites
  •          Optimize or improve our services and operations
  •          Detect, investigate, and prevent activities that may violate our policies or be illegal
  •          Perform statistical, demographic, and marketing analyses of users of the Sites

Combination of Your Personally Identifiable Information. We may use the information from one portion of the Sites on other portions of Sites, and we may combine information gathered from multiple portions of the Sites into a single record.  We may also use or combine information that we collect offline or we collect or receive from third-party sources to enhance, expand, and check the accuracy of your records.

Who Do We Provide Your Information To?

We may disclose your PII collected on the Sites to our agents, affiliates, partners, and other third parties as described below.

Third-Party Agents. We have third-party agents, subsidiaries, affiliates and service providers that perform functions on our behalf, including, but not limited to: hosting, website design, content management, technical integration, marketing, analytics, and payment processing.  These entities may have access to PII if needed to perform their functions.

Healthcare Providers. We may share information with the healthcare providers that participate in our accountable care organization.  To learn about how Hawai’i Health Partners uses and discloses medical information it receives from participating healthcare providers, please visit Information about the Privacy of Your Medical Information.

Assignment. We may change our ownership or organization while providing the Sites.  We may also sell certain assets associated with the Sites.  In such event, we may transfer some or all of your information to an entity acquiring all or part of our assets or to another entity with which we have merged.  Under such circumstances, we would request the acquiring party to follow the practices described in this Website Privacy Policy.  Nevertheless, we cannot promise that an acquiring party or the merged entity will have the same privacy practices or treat your information the same as described in this Website Privacy Policy.

Law Enforcement, Legal Process, and Emergency Situations.  We may also use or disclose PII if required to do so by law or on the good-faith belief that such action is necessary to (a) conform to applicable law or comply with legal process served on us or the Sites; (b) protect and defend our rights or property, the Sites or our users, or (c) act to protect the personal safety of us, users of the Sites or the public.

Use of Non-Personally Identifiable Information.  We may disclose your non-PII in any other manner that we deem appropriate.  Among other things, we will disclose non-PII to third parties to help us determine how people use parts of the Sites and how we can improve our Sites.  We will also disclose non-PII to our service providers and other third parties about how our users collectively use the Sites.

What Steps Are Taken to Keep Personally Identifiable Information Secure?

We are concerned about ensuring the security of your PII and take certain security measures to help protect such information.  Please understand, however, that while we try our best to safeguard your PII once we receive it, no transmission of data over the Internet or any other public network can be guaranteed to be 100% secure.

Your Obligations to Keep Your Access Rights Secure

You promise to: (a) provide true, accurate, current and complete information about yourself as prompted by our Sites and (b) maintain and promptly update your information to keep it true, accurate, current and complete. If you create an account through the Site, you are solely responsible for the security and confidentiality of your username and password and you are solely responsible for any and all activities that occur under your account.

Governing Law

These Sites are published in the United States and are governed by and construed in accordance with the laws of the State of Hawaii without giving effect to any principles of conflicts of law.  By using our Sites you agree that any legal action or proceeding between you and Hawai’i Health Partners related to this Website Privacy Notice shall be brought exclusively in a court of competent jurisdiction located in Honolulu, Hawaii and you agree to submit to the personal and exclusive jurisdiction of such courts.  Our Sites directed to individuals located in Hawaii, United States and our policies are directed at compliance with those laws.  If you are uncertain whether this Website Privacy Policy conflicts with the applicable local privacy laws where you are located, you should not submit your PII to Hawai’i Health Partners.